Contact us

Have you received an email telling you that you have won the UK National Lottery?

If so, it is likely that this email is a scam. Sadly these scams are on the increase. Visit our Lottery scams page for some advice on how to tell whether the email you have received is a scam or not.

If you are have a complaint that remains unresolved after consideration by Camelot, please contact our Consumer Protection team:

Telephone: 020 7016 3400
Local call rate: 0845 712 5596
Email: ConsumerProtection@natlotcomm.gov.uk
Address: Consumer Protection, National Lottery Commission, 101 Wigmore Street,
London W1U 1QU.

Press Office

If you are a representative of the media then please contact our Press Office:

Telephone: 020 7016 3422
Email: c.wotherspoon@natlotcomm.gov.uk
Out of hours: 07802 849965

All other enquiries

For all other enquiries please contact:
Address: National Lottery Commission, 101 Wigmore Street, London W1U 1QU.
Telephone: 020 7016 3400
Fax: 020 7016 3401
Email: ConsumerProtection@natlotcomm.gov.uk