The Department for Business, Innovation and Skills (BIS) has published a consultation on implementing the EC Directive on Alternative Dispute Resolution (ADR) which requires Government to make ADR available for disputes concerning contractual obligations between a consumer and a business.
Last year the Gambling Commission explained the key aspects of the Directive in the consultation on Licence Conditions and Codes of Practice (LCCP), and the interaction between the Directive and the Social Responsibility Code provision in LCCP about complaints and disputes.
Under the Directive, ADR entities handling disputes related to gambling will have to be approved by a UK competent authority and meet certain requirements relating to independence, experience and provision of information.
BIS is now seeking views on the implementation proposals, and calling for evidence to help it consider a broader simplification of the ADR landscape. The consultation runs until 3 June 2014.
The Commission would appreciate being copied into any responses to BIS as this will help it assess the potential impact of the proposals on licensed operators.
For further information please contact our press office on (0121) 230 6700 or email firstname.lastname@example.org.
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