Mail Subscriptions

Condition Breached

Condition 2 of the Section 5 Licence

Description

Camelot failed to introduce a telephone subscription service in accordance with the timetable it had agreed with us. The service would have particularly benefited players who are unable to complete paper forms (such as those with a visual impairment).

Background

Approved procedures were amended by us to reflect changes that were agreed with Camelot to improve its subscription service. Camelot did not make the changes and continued to operate on the basis of the previous procedures.

Regulatory Action

The Commission investigated the issue, wrote to Camelot, considered its response and recorded a licence breach. As a result Camelot was fined £5,000 on 27 February 2003. The Commission asked Camelot to provide proposals on how it intended to improve the efficiency of the service and the banking interfaces.

Outcome

Camelot has now put an interim procedure in place to accommodate players with special needs and has set a revised timetable for the introduction of a full telephone subscription service.