Player Anonymity

Condition Breached

Condition 5 of the Section 5 Licence

Description

A winner’s details were faxed in error from a regional office to the Prize Payout department and were subsequently left on the fax over a weekend.

Background

Players have the right to maintain their anonymity unless they sign to request publicity. Camelot is required to ensure that prizewinners’ details are kept secure within Camelot, and are only disclosed to authorised staff.

Regulatory Action

The Commission investigated the possible breach and wrote to Camelot. Camelot accepted the breach and it was recorded on 24 December 2002.

Outcome

The winner’s anonymity was, in the event, maintained. Camelot now prints a copy of the fax journal at the end of each day, in order to reconcile the list of winning ticket validations.