2005/2006 Breaches

This section contains the licence breaches as recorded by the National Lottery Commission for the period 2005/2006. All licence breaches are published quarterly on the website and yearly in the Annual Report.

• Interactive Subscriptions

  There were some significant incidents arising from the launch and initial implementation of the new service. Corrective action taken by Camelot led to further problems.

• Secure Areas Register

  A member of staff employed at Camelot’s warehouse was not listed on the secure areas register despite having access to a secure area.

• Superdraw Announcement

  An article in Retailer Newsagent featured an interview with Camelot’s Commercial and Operations Director, Phil Smith. Notwithstanding that the original interview provided to the magazine contained the caveat that the Superdraws were subject to the usual NLC approval, the published article contained a statement that ‘coming up’ are ‘£15m guaranteed jackpot Superdraws on 25 June, 9 July and 23 July leading to the 1000th draw’. At the time the article was printed the Commission had not approved the timing or funding of Lotto Superdraws for the relevant financial year.

• Performance Standards

  Camelot failed to meet two of the performance standards.

• Christmas Superdraw Advertising

  An advertisement appeared on numerous websites for the Christmas Lotto Superdraw which stated that the guaranteed jackpot was £2.9m rather than the correct figure of £15m.

• Notification of incidents

  A player was mistakenly told they did not have a winning ticket and the retailer involved contacted Camelot to upon realising the error. Camelot did not notify the National Lottery Commission of the incident immediately.

• Lost and stolen ticket payment

  Under Camelot’s current contractual agreement with couriers, a courier is required to pay compensation of £100 for each lost scratchcard parcel if lost while in the courier’s possession. Camelot underpaid this amount to the Good Causes as it is required to do.

• Secure area

  Camelot is required to maintain a list of secure areas together with a description of each one. A review by the National Lottery Commission’s Compliance team found that the then current version of the secure areas list had not been updated and maintained.

• Manual Ticket Cancellations

  A compliance review by the Commission found that Camelot had implemented a revised procedure that enabled retailers to undertake manual ticket cancellations without seeking authorisation. Camelot was unable to demonstrate compliance with a requirement for retailers to retain cancelled tickets for 210 days following cancellation.

Related Links

• How we regulate

  The National Lottery Commission carries out a range of regulatory activities.