Notification of incidents

Notification of incidents 

Background 

Camelot is required to notify the National Lottery Commission immediately on becoming aware of any incident that might reasonably be expected to adversely affect the proper running, reputation or image of the National Lottery.
 
Condition 

Condition 29(2) of the the licence granted under Section 5 of the National Lottery etc Act 1993 (as amended).

Description  

On 19 November 2005, a player presented a match 5 plus the bonus ball winning ticket to a retailer to check whether it was a winning ticket.  The player was mistakenly told that the ticket was not a winner.  The player left the ticket with the retailer.  The retailer, upon realising their error, contacted Camelot.  Camelot was able to work with the retailer and identified the player with their winning ticket on 5 December 2005. 

Camelot did not notify National Lottery Commission of this incident until 29 November 2005.

Regulatory Action 

The Commission wrote to Camelot and considered its response and subsequently decided that there had been a contravention of the licence requirement as Camelot had failed to notify the National Lottery Commission immediately on becoming aware of the incident that may have reasonably been expected to adversely affect the reputation and image of the National Lottery.  A licence breach was recorded on 4 April 2006.

Outcome 

Camelot wrote to all its retailers reminding them of the correct validation process and provided refresher training at the particular store involved in this incident.  The player successfully claimed the prize.  Camelot has reviewed and improved its process for notifying the Commission of such incidents.