Performance Standards

Background    

The National Lottery Commission establishes standards of performance to be met by Camelot over the course of each financial year.

Condition           

Condition 11(1) of the Section 5 Licence.

Description          

Camelot failed to meet two of the performance standards, as follows:

(a) Camelot is required to make the interactive system available to play games 99% of the time during the Interactive service hours (8am until 2am the following morning).  During 2004/05 Camelot achieved 97.52% availability.

(b)Camelot must respond to retailer requests within 10 working days on 95% of occasions.  Camelot achieved 92.69% during 2004/05.

Regulatory Action

The Commission wrote to Camelot and considered its response and subsequently decided that there had been a contravention of the licence requirements.  A licence breach was recorded on 9 August 2005.

Outcome         

The Commission will be monitoring these standards closely during 2005/06.