2007/2008 Breaches

This section contains licence breaches as recorded by the National Lottery Commission for the period 2007/2008

• Money Spinner Interactive Instant Win Game

  Following receipt of a complaint from a player in June 2007, which had previously been raised with Camelot, the Commission became aware of a software error in the Money Spinner Interactive Instant Win Game. This caused an error in animation displayed to at least two players, which suggested that they had won a greater prize than was actually the case. Affected players received the prizes to which they were entitled under the rules of the game.

• Unplayed/incomplete Interactive Instant Win Games (IIWGs)

  On 19 December 2006, Camelot archived data relating to ‘try’ IIWGs. These are versions of the IIWGs that are free to play, but for which no prize can be won. Following a number of player calls, Camelot identified that in archiving ‘try’ game data, all data relating to unplayed or incomplete live games in those game-series had also been archived.

  On 18 January 2007, Camelot restored the live games to the players’ accounts. On doing so, it identified that, once restored to the live system, any incomplete games did not play out after 60 days in accordance with the approved procedure and game rules and, as a result, players did not automatically receive the prizes they were entitled to.

• Rocks to Riches Interactive Instant Win Game

  On 22 June 2007, a software error in the Rocks to Riches Interactive Instant Win Game caused an error in game animation, resulting in incorrect information regarding the prize available to be won being displayed to a player. The written on-screen message displayed at the end of that play – including the amount won stated in the message – was correct, and the affected player received the prize to which they were entitled under the rules of the game.

• Data Centre Draw Process

  On 4 January 2007, in accordance with an approved procedure, a test wager was made for the Daily Play game in order to prove the systems were working. However, the test wager was not cancelled before draw break, as required by the procedure, and as a consequence the wager remained in the draw.

• Dream Number - interactive system

  Within days of launching the Dream Number game in July 2006, Camelot became aware that its interactive system had been incorrectly configured to issue a Dream Number made up of 7 digits between the numbers 0- 8, omitting the number 9. A system fix was immediately put in place.

• Transmission of incorrect Daily Play results

  Incorrect results for the Daily Play draw were broadcast during the Saturday night draw show on 3 February 2007. The correct results were broadcast later the same evening. Camelot received 11 queries and/or complaints from members of the public.

• Buried Treasure Interactive Instant Win Game

  On 14 December 2006, software errors in the Buried Treasure Interactive Instant Win Game caused animation inconsistencies, which gave rise to the game displaying incorrect information to a number of players regarding the prizes available to be won and whether they had won a prize.

• EuroMillions: Lottery Operators Agreement and Framework Agreement

  The licence to promote EuroMillions, granted to Camelot Group plc on 7 February 2006 (as subsequently amended) under Section 6 of the National Lottery etc Act 1993 (as amended) (the ‘Licence’) requires Camelot to seek the consent of the National Lottery Commission before entering into certain agreements with other lottery operators participating in the EuroMillions game, or agreeing to any amendment, variation or waiver of the terms of those agreements.

• EuroMillions Draw Procedures

  In November 2006 Camelot completed an internal review of the extent to which documented processes were followed in the EuroMillions draw. The Commission was provided with a copy of the report.Camelot’s report noted that in two respects, draw validation and draw machine storage, the procedure was not fully complied with.

• OLDF Unclaimed Prizes

  On 13 February 2007, Camelot underpaid the OLDF by £20,440 in respect of unclaimed prizes. This was due to human error, compounded by a weakness in the report sign-off process. The shortfall was transferred to the OLDF on 27 February 2007.

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• Money Spinner Interactive Instant Win Game

  Following receipt of a complaint from a player in June 2007, which had previously been raised with Camelot, the Commission became aware of a software error in the Money Spinner Interactive Instant Win Game. This caused an error in animation displaye

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