7 Times Lucky Interactive Instant Win Game

Background
As operator of the National Lottery, Camelot is required to ensure that any material designed to encourage or enable a player to enter into or play a Lottery game is accurate, does not mislead players and is compatible with the relevant game rules and procedures.

“7 Times Lucky” is an interactive instant win game, available to registered players on the National Lottery website.

Condition
Condition 9 (31) of the second Licence to operate the National Lottery granted under Section 5 of the National Lottery etc Act 1993 (as amended).

Description
During May 2008, software errors in the newly launched “7 Times Lucky” interactive instant win game resulted in incorrect information being displayed to seven players. As a result, these players were led to believe that they had won prizes which were significantly higher than the actual outcome of the game. The prize amount displayed at the end of each game was the correct outcome. All players received the prizes to which they were entitled under the rules of the game.

Regulatory Action
The Commission considered the information it obtained from Camelot and concluded that there had been a contravention of the Licence. A Licence breach was recorded on 24 March 2009.

Outcome
The Commission is satisfied that all players received the prizes to which they were entitled under the rules of the game. Camelot has corrected the fault that caused the animation error and, where feasible, introduced additional checks so that should similar circumstances arise again, players would see an error message.